Effective as of May 19th, 2020
Table of Contents
Insert Name Here, LLC (and the vendors we hire to perform business functions on our behalf) may collect, receive, and develop the following categories of personal information:
We share your personal information as follows:
You have certain choices about how we use your personal information.
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. This category of cookies cannot be disabled.
Analytical cookies. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Information collected by Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, visit https://www.google.com/intl/en/policies/privacy/. You may opt out of tracking by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
Advertising or targeting cookies. These cookies are used to make advertising more relevant to you and your interests. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests. Our third party advertising partners may use the cookies to build a profile of your interests and deliver relevant advertising on other websites. You can opt out of tracking on our website or others for online behavioral advertising by visiting the DAA’s Consumer Choice page at http://www.aboutads.info/choices/.
You may also disable cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to disable all cookies (including strictly necessary cookies) you may not be able to access all or parts of the website.
Disabling a cookie or category of cookie does not delete the cookie from your browser. You will need to do this separately within your browser. If you have disabled one or more analytical cookies, we may still use information collected from cookies prior to your disabled preference being set.
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send an email to firstname.lastname@example.org with “Shine the Light” in the subject line. The request must include your current name, street address, city, state, and zip code and attest to the fact that you are a California resident.
If you reside in California, you have the right to make the following requests with respect to your personal information:
We do not sell your personal information.
We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.
We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us.
You may designate an authorized agent to make a request on your behalf. When submitting the request, please ensure the authorized agent identifies himself/herself/itself as an authorized agent.
You may exercise the above rights by sending an email to email@example.com. YOUR EUROPEAN PRIVACY RIGHTS
You have the following rights, where provided under applicable law, including the European Union’s General Data Protection Regulation (GDPR), regarding your information (each of which are subject to various exceptions and limitations):
You may correct your personal information and exercise your privacy preferences by writing us at:
Mail: Insert Name Here, LLC
6600 Sunset Blvd #235, Los Angeles, CA 90028
Please include your name, address, and/or email address when you contact us. We may take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction.
8. INTERNATIONAL DATA TRANSFERS
Insert Name Here is headquartered in the United States and may have service providers in other countries. Your personal information may be transferred to the United States or other locations outside of your state, province, country, or other governmental jurisdiction where privacy laws may not be as comprehensive as those in your jurisdiction.9. THIRD PARTY LINKS AND WEBSITES
The security of your personal information is important to us. Please be aware that despite our best efforts, no data security measures can guarantee 100% security. While we strive to protect information transmitted on or through our website, we cannot and do not guarantee the security of any information you transmit on or through this website.11. CHILDREN
INSERT NAME HERE will happily accommodate returns or exchanges on all hair pieces within 14 days of delivery. Due to several laws that regulate the return of hair, a VOID seal/security tie is placed on our package for hygiene purposes. If you would like to return or exchange, you may do so as long as the seal is not removed or opened and the hair pieces have not been handled or worn. If the seal is tampered with or the package is broken in other areas, we are not able to refund or exchange the item.
Want to exchange for a different shade? INSERT NAME HERE will help color match you here!
Please see Return/Exchange FAQ below for more details.
You may return or exchange your hot tool within 14 days of delivery. It must be returned in its original, unopened package. Returns or exchanges will not be accepted if the packaging has been tampered with. Requests after 14 days will be refunded with a warehouse restock fee of 15%.
All hair care, hair color, and accessories are FINAL SALE items and are not eligible for returns or exchanges.
Can I return my product?
Requests for refund must be submitted within 14 days of receiving your product. Photo evidence of the unopened item(s) must be provided in order to qualify for a return or exchange. Please note, no shipping, taxes or Route charges will be refunded.
Requests after 14 days will be refunded with a warehouse restock fee of 15%.
When requesting a return, any gift that came with the purchase must be returned in it's original unopened packaging. The full cost of the gift will not be refunded if it is not returned or has been used.
How do I return my product?
Please email firstname.lastname@example.org with your order number, reason why, and indicate if it’s a return for refund or exchange. We will reply with a return number and a return address.
*The customer is responsible for return shipping costs. We suggest that you send your package with a tracking number as we cannot take responsibility for lost returns.
Returns/exchanges must be sent within 14 days of receiving the RMA form.
When will my return or exchange be processed?
Returns/exchanges will be processed within 3 business days upon receipt of the returned item(s) and after inspection.
When we receive the return, we will inspect it (up to 3 business days upon receipt) for quality control purposes. If we find the seal is broken or the package is broken in other areas, and we find the condition of the return is not in resellable condition, we are not able to authorize the return process. A refund will NOT be issued and the returned opened item will not be sent back to the customer.
For authorized returns in good condition, we will refund or exchange the order within 3 business days upon receipt.
Can I return an opened item?
We do NOT allow returns for opened items due to hygienic purposes and for the safety of our employees.
Please contact us at email@example.com for further information.
1 year manufacturer's warranty with evidence of the fault. We never want to leave you hanging! Product will be replaced free of charge.* Shipping & handling rates apply.
My Hot Tool stopped working. Can I get a replacement?
Yes, we offer a 1 year manufacturer's warranty with evidence of the fault. Please submit a video or image of the defective item and once verified by the replacement team, your item will be replaced free of charge. Shipping & handling rates apply.
Can I return my hot tool(s)?
You may return or exchange hot tools within 30 days of delivery. It must be returned in its original, unopened package. Returns or exchange will not be accepted if the packaging has been tampered with.
If you received the WRONG items please contact us firstname.lastname@example.org 3 business days and we’ll be sure to get you the RIGHT items ASAP! Please note that this only applies to items that you did not purchase and therefore don’t appear on your order receipt.
Please contact email@example.com immediately with your order number and the changes you'd like to make to your order. Although we cannot guarantee that we'll catch your order in time before it enters the fulfillment process, we will try our absolute best to make the requested changes.
Kindly note that once an order enters fulfillment at our warehouse, or has been shipped, we no longer have the ability to make any changes to it.
FYI: Too late to change it? We have an easy 14 day return policy, which you can review under RETURNS & EXCHANGES
We ship worldwide with a few exceptions!
Please note that we do not currently ship to the following countries: Balkans, Belarus, Burma, Cote d’Ivoire, Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under €135 and orders to the EU for orders €150 and Under.
Algeria, Angola, Antigua and Barbuda, Aruba, Ascension, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Chile – Easter Island, Comoros, Curaçao, Democratic Republic of Congo, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Fiji, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadalupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Ivory Coast, Jamaica, Kazakhstan Kosovo, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Moldova, Mongolia, Morocco, Myanmar, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Oman, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Republic of the Congo, Reunion, Saint Maarten, Saint Vincent & the Grenadines, Samoa, Sao Tome and Principe, Seychelles, Sierra Leone, Somalia, St. Kitts and Nevis, St. Lucia, Sudan, Suriname, Taiwan, Tajikistan, Togo, Trinidad and Tobago, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Vanuatu, Venezuela, Wallis and Futuna, Western Sahara, Zimbabwe, Cuba, Guinea-Bissau, Mayotte, Peru, Sao Tome and Principe, Turkmenistan, Venezuela
American Samoa, Bhutan, Botswana, Cape Verde, Congo Republic, Eritrea, French Polynesia, Gambia, Kiribati, Lesotho, Liberia, Mongolia, Norfolk Island, Seychelles, Uganda, Wallis and Futuna, American Samoa, Angola, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo, Eritrea, Fiji, French Polynesia, Gambia, Guinea-Bissau, Kiribati, Kyrgyzstan, Liberia, Mali, Mauritania, Mauritius, Mayotte, Myanmar, Nepal, New Caledonia, Niger, Rwanda, Sierra Leone, Solomon Island, Timor Leste, Togo, Tonga, Tuvalu, Wallis & Futuna, Western Samoa
USPS has fully suspended shipments destined to the following countries:
Algeria, Angola, Argentina, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bolivia, Botswana, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, Cook Islands, Cuba, Curacao, Democratic Republic of the Congo, Dominican Republic, Ecuador, Egypt, Ethiopia, Faroe Island, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guatemala, Guinea Bissau, Guyana, Haiti, Honduras, Iraq, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Namibia, Nepal, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Republic of Congo, Rwanda, Saint Maarten, Samoa, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland (Eswatini)Tajikistan, Tanzania, Timor-Leste, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uruguay, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe
All of your products are coming to you straight from our small, but mighty team based in the USA!
We got you! Send an email to firstname.lastname@example.org with your order number and correct address within an hour of purchase during business hours and we’ll fix it no problem!
By the way, we can only make changes to an order before the packing process and changes may be limited during periods of high order volume, including launches and promotions.
Oops! At this point INH is unable to make changes to an order. While you’re welcome to contact the shipping carrier with your tracking number, we cannot guarantee the carrier will be able to make changes.
Good news, once you receive your order we have an easy returns process! Check it out under RETURNS & EXCHANGES
We’ve got options, because sometimes you need it, and sometimes you need it right now.
Orders typically take between 1-5 business days to process - unless you purchased a product through pre-order or backorder. Once we ship out your order, we’ll shoot you an email with all the deets: shipping confirmation, tracking number, etc.
Standard domestic shipping (3-8 business days) is FREE when you spend $80* or more!
*subtotal must be $80 USD to qualify for free domestic standard shipping, your shipping costs will auto populate once you enter your address at checkout.
International shipping outside of the USA can take 7-21 business days dependant on your location.
Please enter your address at checkout to calculate your international shipping fees.
Each order is carefully hand picked and packed to order within 1-5 business days.
Get excited: You will get a notification when your order is headed your way!
We totally understand your excitement! Amazing hair days are on the way–
You can track your package with the tracking number included in your shipping confirmation email!
Questions? Tap the message bubble & chat with our team now!
Q: What is Route?
A: We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? CLICK HERE
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? DOWNLOAD HERE