Terms of Service

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

The Insert Name Here LLC “Terms of Use” govern the use of this website and the purchase of any products from it. The website is owned and operated by Insert Name Here LLC..

In the context of this website, “we”, “our” and “us” means www.inhhair.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this site.

If you require more assistance you can contact us by emailing support@inhhair.com and you will receive a response within 24 hours.

COPYRIGHT

The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.inhhair.com. Copyright {2018}, Insert Name Here LLC. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.inhhair.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

TRADEMARKS

All trademarks, service marks and trade names of www.inhhair.com used in the site are trademarks or registered trademarks of Insert Name Here LLC.

INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that all copyright, designs, the “look and feel” of the Site, trademarks and all other intellectual property and material rights relating to the Content as herein described, including Insert Name Here LLC. Software and all HTML and other code contained in this Site, shall remain at all times vested in Insert Name Here LLC. and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and provincial laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by Insert Name Here LLC. and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

CHANGES TO TERMS

We reserve the right to make changes to these Terms of Use at any time should those changes be required for a successful technological and legal operation of this site. You should check these Terms of Use regularly for such changes.

CHANGES TO PRODUCTS AND PRICES

We reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice.

While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

INH WIGS

All INH WIGS or hair are considered FINAL SALE items and are not eligible for returns or exchange.

INH PONYTAILS

All INH CLIP & WRAP PONYTAILS are considered FINAL SALE items and are not eligible for returns or exchanges.

INH Clip-in Extensions

Due to several laws that regulate the return of human hair, we have placed a VOID seal on every INH Extensions package for hygiene purposes. If you would like to return or exchange your INH Extensions, you may do so as long as the seal is not broken and the extensions have not been handled or worn. In the event of a return or exchange, the tester piece must be returned in its original condition.

Any request for returns or exchange should be within 5 days upon receipt for a full refund. Requests after 5 days will be refunded less 15% warehouse restock fee.

1. Email us with an order number, reason why, and indicate if it’s a return or exchange. No shipping charges will be refunded.
2. We will reply with an RMA number and a return address (LA office).
3. When we receive the return, we will inspect it (up to 3 business days upon receipt) for quality control purposes. If we find the seal is broken or the package is broken in other areas, and we find the condition of the return is not in resell-able condition, we are not able to authorize the return process.
4. For authorized returns in good condition, we will refund or exchange the order within 3 business days upon receipt.

Please contact us at support@inhhair.com for further information.

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.

SECURITY & PAYMENT

Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest & most secure payment processing systems in the world.

DUTIES AND TAXES

All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Insert Name Here LLC.

RESOLVING YOUR CONCERNS

If you have any concerns with, or do not understand, our Terms of Use, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address at support@inhhair.com and we will respond within 24 hours.

Failed Deliveries | Refused Shipments | Incorrect Address

Your order will normally be shipped via DHL to the address provided. Tracking numbers are sent to your email address as soon as we receive them from our warehouse. If you do not receive a tracking number, please let us know. Use your DHL tracking number to track your package in transit.

Incomplete or incorrect address information is the primary cause of delayed shipments. Check the information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. DHL charges a service fee for address corrections. The customer will be responsible for the payment of additional fees caused by the wrong address information.

DELIVERY OF ITEMS

Insert Name Here LLC does not take responsibility for products that are sent to you unregistered. If you would like it sent registered this will be at an additional cost to you.

What does it mean when an item is on Pre-Order?

Popular items may sell out quickly and temporarily be out of stock. This means the items are on their way back to be re-stocked! Yay! But in the meantime, you can reserve your INH selections on pre-order before its gone again! Pre-ordering is a worry-free way to ensure that you will be first in line for the new inventory and the item which you pre-ordered, will be shipped to you as soon as we receive it!

  • Any additional Items you ordered in the same order as your pre-order item will be shipped out immediately and any pre-orders will be held as a back-order until it arrives.  
  • The pre-ordered items in  will automatically ship out as soon as we receive the item in the order which they were placed.
  • You will be notified via a shipment confirmation email (and a tracking number) once your pre-ordered items have shipped. No need to contact customer support to follow up on a pre-ordered item. We will update you on the status from here on out.
  • We will do our best to estimate* when pre-ordered items are expected to ship, so visit our website for new updates and new item look outs.  

*Shipping dates are subject to change and is not set in stone. We would love to promise the exact shipping dates for you, but there are unforeseen circumstances that may happen (customs, weather conditions, etc). So we greatly appreciate your understanding. But we promise this, you will definitely enjoy your INH products!

REFUNDS

INH WIGS

All INH WIGS are FINAL SALE items and are not eligible for returns or exchange.

INH SYNTHETIC PONYTAILS & ALL SYNTHETIC HAIR PIECES

All INH SYNTHETIC HAIR PIECES are FINAL SALE items and is not eligible for returns or exchange. NO EXCEPTIONS.

INH SYNTHETIC U-CLIPS

INH U-Clips are considered a half-wig and it is not eligible for returns. BUT we placed a VOID seal on the package for you to be able to return without opening the seal. If the seal is tampered with, we are not able to refund or exchange the item.

INH 100% Human Hair 7pc Clip-in Extensions & HUMAN HAIR BANGS

Due to several laws that regulate the return of human hair, a VOID seal is placed on every INH Human 7pc Clip-In Extensions package for hygiene purposes. If you would like to return or exchange your INH Human 7pc Clip-In Extensions, you may do so as long as the seal is not removed or opened and the extensions have not been handled or worn. In the event of a return or exchange, the tester piece must be returned in its original condition along with any accessories.

Request for refund should be within 3 days upon receipt. Requests after 3 days will be refunded less 15% warehouse restock fee. Exchanges will be processed within 3 business days upon receipt of return item and after inspection.

  1. Email us with an order number, reason why, and indicate if it’s a return for refund or exchange. No shipping charges will be refunded.
    2. We will reply with an RMA number and a return address.
    3. When we receive the return, we will inspect it (up to 3 business days upon receipt) for quality control purposes. If we find the seal is broken or the package is broken in other areas, and we find the condition of the return is not in resell-able condition, we are not able to authorize the return process. We will mail the product back to you via USPS.
    4. For authorized returns in good condition, we will refund or exchange the order within 3 business days upon receipt.

Please contact us at support@inhhair.com for further information.