As a shopper, you select the TryNow purchase option when adding items to your cart. At checkout, you will not be charged. An authorization for the full amount of your order will be placed on your card to reserve funds in the event you choose to keep your items, but you will only be charged for kept items. Your trial begins once the package is delivered, at which point you’ll have the length of the trial to try-on your items at home, decide what to keep, and return the rest.

We’re so glad you want to Try New Things! At this time, we are only able to support shoppers in the U.S. with the exception of New Mexico and Nevada. We’re working hard to serve your location soon!

Domestic Shipping:

Standard domestic shipping (3-8 business days) is FREE when you spend $80* or more! 

*subtotal must be $80 USD to qualify for free domestic standard shipping, your shipping costs will auto populate once you enter your address at checkout. 

Please email support@inhhair.com with your order number and reason for return. We will reply with a return number and a return address.

*The customer is responsible for return shipping costs. We suggest that you send your package with a tracking number as we cannot take responsibility for lost returns. 

Returns must be sent within 14 days of receiving the RMA form.

You can use a credit or debit card to check out with TryNow at this time. Gift cards are not accepted with a TryNow order, and TryNow orders cannot be used with any ‘buy now, pay later’ applications at this time.

Yes! Valid discount offers apply to both traditional and TryNow purchases.

You have 7 days to try your item(s). It is listed on the product detail page and in the checkout. We will send you reminder notifications at the beginning, two days out, and at the end of your trial.

Your return only needs to be mailed before the end of the trial period, so you are all set! The trial-end reminders are automatic, but rest assured this does not mean there is an issue with your return.

We will wait for returns to be received before charging for any items you may have kept, or dropping the authorization from your card if you have returned all your items.

Your Trial period begins when your package is delivered.

You may reach out to hello@trynow.io to request a 1-3 day trial extension.

You return TryNow items the same way you return standard online purchases, via INH's existing return process. You can find our return policy here.

Yes! You can follow INH’s standard returns and refund policy. Be sure to check the returns window and refund policy here.

Please contact support@inhhair.com immediately with your order number and the changes you'd like to make to your order. Although we cannot guarantee that we'll catch your order in time before it enters the fulfillment process, we will try our absolute best to make the requested changes.

Kindly note that once an order enters fulfillment at our warehouse, or has been shipped, we no longer have the ability to make any changes to it.

Please contact support@inhhair.com immediately with your order number and the changes you'd like to make to your order. Although we cannot guarantee that we'll catch your order in time before it enters the fulfillment process, we will try our absolute best to make the requested changes.

Kindly note that once an order enters fulfillment at our warehouse, or has been shipped, we no longer have the ability to make any changes to it.

Once you check out with TryNow and an authorization is placed on your card, you are unable to change the payment method associated with your order.

When you place an order with TryNow, an authorization attempt is made on your card. If your checkout fails or does not complete, this authorization is immediately cancelled.

If you attempted to place an order but that order was not confirmed, rest assured that the authorization was cancelled and will drop from your statement in 1-3 business days.

To ensure we charge you only for kept items, you will be charged several days after the trial ends. This buffer allows time for any returns to be processed.

TryNow will not charge you for any items until the end of your trial. We do place an authorization on your card for the total amount of your order. This is how we ensure that funds can be captured for items you keep -- it’s just like a hold that hotels or rideshare apps use, and helps protect us from fraud.

The way authorizations display on your statement varies by bank. Typically, authorizations are labeled as “pending” OR they will not have a date associated with the charge, indicating that the charge has not yet been posted.

Different card providers have a limit for how long a hold can be valid. MasterCard, Visa, and American Express have partnerships with TryNow that enable a single authorization for 30 days. Discover card shoppers have a limit of 5 days. For Discover shoppers, TryNow refreshes authorizations every 5 days by cancelling the original authorization and replacing with a new one. This ensures that we’re able to charge your card for kept items at the end of the trial. We only hold one authorization at a time, but it may take 24-48 hours for the expired auth to drop off your statement.

TryNow will charge and close your order after your trial + several days for any returns to process. At that point, the authorization will drop and you’ll be charged for the items you kept. Depending on your bank, it can take up to 24-48 hours for your statement to update.

If you returned your items before the end of your trial, you will not see a refund on your card because you were never charged. When you check out with TryNow, we place an authorization on your card to reserve funds in the event that you keep all items. Because you are not charged until the end of your trial, any “refund” processed during that time simply directs TryNow to charge you for kept items. If you returned all the items in your order, the authorization will simply drop from your card.