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Frequently Asked Questions

WHAT IS THE INH RETURN POLICY?

Hair Pieces

INSERT NAME HERE will happily accommodate returns or exchanges on all hair pieces within 14 days of delivery. Due to several laws that regulate the return of hair, a VOID seal/security tie is placed on our package for hygiene purposes. If you would like to return or exchange, you may do so as long as the seal is not removed or opened and the hair pieces have not been handled or worn. If the seal is tampered with or the package is broken in other areas, we are not able to refund or exchange the item.

Want to exchange for a different shade? INSERT NAME HERE will help color match you here!


Please see Return/Exchange FAQ below for more details.

Hot Tools

You may return or exchange your hot tool within 14 days of delivery. It must be returned in its original, unopened package. Returns or exchanges will not be accepted if the packaging has been tampered with. Requests after 14 days will be refunded with a warehouse restock fee of 15%.

All hair care, hair color, and accessories are FINAL SALE items and are not eligible for returns or exchanges. 

Return/Exchange FAQ

Can I return my product?

Requests for refund must be submitted within 14 days of receiving your product. Photo evidence of the unopened item(s) must be provided in order to qualify for a return or exchange. Please note, no shipping, taxes or Route charges will be refunded.

Requests after 14 days will be refunded with a warehouse restock fee of 15%. 

When requesting a return, any gift that came with the purchase must be returned in it's original unopened packaging. The full cost of the gift will not be refunded if it is not returned or has been used.

How do I return my product?

Please email support@inhhair.com with your order number, reason why, and indicate if it’s a return for refund or exchange. We will reply with a return number and a return address.

*The customer is responsible for return shipping costs. We suggest that you send your package with a tracking number as we cannot take responsibility for lost returns. 

Returns/exchanges must be sent within 14 days of receiving the RMA form.

When will my return or exchange be processed?

Returns/exchanges will be processed within 3 business days upon receipt of the returned item(s) and after inspection.

When we receive the return, we will inspect it (up to 3 business days upon receipt) for quality control purposes. If we find the seal is broken or the package is broken in other areas, and we find the condition of the return is not in resellable condition, we are not able to authorize the return process. A refund will NOT be issued and the returned opened item will not be sent back to the customer.

For authorized returns in good condition, we will refund or exchange the order within 3 business days upon receipt.

Can I return an opened item?

We do NOT allow returns for opened items due to hygienic purposes and for the safety of our employees. 


Please contact us at support@inhhair.com for further information. 

WHAT SHOULD I DO IF MY HOT TOOL STOPPED WORKING?

Warranty

1 year manufacturer's warranty with evidence of the fault. We never want to leave you hanging! Product will be replaced free of charge.* Shipping & handling rates apply. 

My Hot Tool stopped working. Can I get a replacement?

Yes, we offer a 1 year manufacturer's warranty with evidence of the fault. Please submit a video or image of the defective item and once verified by the replacement team, your item will be replaced free of charge. Shipping & handling rates apply.

 

Can I return my hot tool(s)?

You may return or exchange hot tools within 30 days of delivery. It must be returned in its original, unopened package. Returns or exchange will not be accepted if the packaging has been tampered with.  

WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT?

If you received the WRONG items please contact us atsupport@inhhair.comwithin 3 business days and we’ll be sure to get you the RIGHT items ASAP! Please note that this only applies to items that you did not purchase and therefore don’t appear on your order receipt.

HELP! I WANT TO CHANGE MY ORDER!

Please contact support@inhhair.com immediately with your order number and the changes you'd like to make to your order. Although we cannot guarantee that we'll catch your order in time before it enters the fulfillment process, we will try our absolute best to make the requested changes.
Kindly note that once an order enters fulfillment at our warehouse, or has been shipped, we no longer have the ability to make any changes to it.

FYI: Too late to change it? We have an easy 14 day return policy, which you can review under RETURNS & EXCHANGES

DO YOU SHIP TO ME?

We ship worldwide with a few exceptions!

Please note that we do not currently ship to the following countries: Balkans, Belarus, Burma, Cote d’Ivoire, Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

DO YOU SHIP ORDERS TO THE UK & EU? IF SO, HOW WILL ORDERS BE SHIPPED?

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under €135 and orders to the EU for orders €150 and Under.

COVID-19 SHIPPING RESTRICTIONS

COVID-19 Restrictions

Algeria, Angola, Antigua and Barbuda, Aruba, Ascension, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Chile – Easter Island, Comoros, Curaçao, Democratic Republic of Congo, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Fiji, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadalupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Ivory Coast, Jamaica, Kazakhstan Kosovo, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Moldova, Mongolia, Morocco, Myanmar, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Oman, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Republic of the Congo, Reunion, Saint Maarten, Saint Vincent & the Grenadines, Samoa, Sao Tome and Principe, Seychelles, Sierra Leone, Somalia, St. Kitts and Nevis, St. Lucia, Sudan, Suriname, Taiwan, Tajikistan, Togo, Trinidad and Tobago, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Vanuatu, Venezuela, Wallis and Futuna, Western Sahara, Zimbabwe, Cuba, Guinea-Bissau, Mayotte, Peru, Sao Tome and Principe, Turkmenistan, Venezuela

FedEx

American Samoa, Bhutan, Botswana, Cape Verde, Congo Republic, Eritrea, French Polynesia, Gambia, Kiribati, Lesotho, Liberia, Mongolia, Norfolk Island, Seychelles, Uganda, Wallis and Futuna, American Samoa, Angola, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo, Eritrea, Fiji, French Polynesia, Gambia, Guinea-Bissau, Kiribati, Kyrgyzstan, Liberia, Mali, Mauritania, Mauritius, Mayotte, Myanmar, Nepal, New Caledonia, Niger, Rwanda, Sierra Leone, Solomon Island, Timor Leste, Togo, Tonga, Tuvalu, Wallis & Futuna, Western Samoa

USPS

USPS has fully suspended shipments destined to the following countries:

Algeria, Angola, Argentina, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bolivia, Botswana, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, Cook Islands, Cuba, Curacao, Democratic Republic of the Congo, Dominican Republic, Ecuador, Egypt, Ethiopia, Faroe Island, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guatemala, Guinea Bissau, Guyana, Haiti, Honduras, Iraq, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Namibia, Nepal, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Republic of Congo, Rwanda, Saint Maarten, Samoa, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland (Eswatini)Tajikistan, Tanzania, Timor-Leste, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uruguay, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe

WHERE DO YOU SHIP FROM?

All of your products are coming to you straight from our small, but mighty team based in the USA!

OKAY, SO I PLACED MY ORDER, BUT I NEED TO CHANGE THE ADDRESS…

We got you! Send an email to support@inhhair.com with your order number and correct address within an hour of purchase during business hours and we’ll fix it no problem!


By the way, we can only make changes to an order before the packing process and changes may be limited during periods of high order volume, including launches and promotions.

WHAT IF MY ORDER ALREADY SHIPPED?

Oops! At this point INH is unable to make changes to an order. While you’re welcome to contact the shipping carrier with your tracking number, we cannot guarantee the carrier will be able to make changes.

Good news, once you receive your order we have an easy returns process! Check it out under RETURNS & EXCHANGES

HOW LONG DOES SHIPPING TAKE?

We’ve got options, because sometimes you need it, and sometimes you need it right now.

Orders typically take between 1-5 business days to process - unless you purchased a product through pre-order or backorder. Once we ship out your order, we’ll shoot you an email with all the deets: shipping confirmation, tracking number, etc. 



Domestic Shipping:

Standard domestic shipping (3-8 business days) is FREE when you spend $80* or more! 


*subtotal must be $80 USD to qualify for free domestic standard shipping, your shipping costs will auto populate once you enter your address at checkout. 


International Babes:

International shipping outside of the USA can take 7-21 business days dependant on your location.
Please enter your address at checkout to calculate your international shipping fees.

WHEN WILL MY ORDER SHIP?

Each order is carefully hand picked and packed to order within 1-5 business days.

Get excited: You will get a notification when your order is headed your way!

I CAN'T WAIT FOR MY INH GOODIES! HOW CAN I STALK MY PACKAGE?

We totally understand your excitement! Amazing hair days are on the way–
You can track your package with the tracking number included in your shipping confirmation email!

Questions? Tap the message bubble & chat with our team now!

ROUTE SHIPPING INSURANCE

Q: What is Route?

A: We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? CLICK HERE

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? DOWNLOAD HERE