Yes you may! Please email us at support@INHHair.com with your order number and the updated address within the same day of your order – please note we are only able to make changes to your order if it has not yet entered the packing process.
Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Once your order is packed and shipped, INH is unable to assist in changing the shipping address. You will need to contact the shipping service (Fedex or DHL) directly and reroute your package using the tracking number provided.
We offer a few different shipping speeds, because sometimes you need it, and sometimes you need it RIGHT NOW.
Free Shipping (U.S. orders to 48 contiguous states)5 – 7 days
Economy2 – 5 days
Domestic Express2 days
Domestic OvernightNext day at 12pm
International Economy4 – 10 days
International Express2 – 4 days
Standard domestic shipping is free when you spend $150 or more! Please allow 3 to 5 business days for us to receive and process your order. Please note, we only offer Rush Shipping to the 48 contiguous states.
We do our best to get your package out to you ASAP! Processing normally takes 1 to 2 business days (and orders placed after 1pm PST are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
All INH WIGS are FINAL SALE items
and are not eligible for returns or exchange.
INH SYNTHETIC PONYTAILS
& ALL SYNTHETIC HAIR PIECES
All INH SYNTHETIC HAIR PIECES are
FINAL SALE items and is not eligible for returns or exchange. NO EXCEPTIONS.
INH SYNTHETIC U-CLIPS
are considered a half-wig and it is not eligible for returns. BUT we placed a
VOID seal on the package for you to be able to return without opening the seal.
If the seal is tampered with, we are not able to refund or exchange the item.
INH 100% Human Hair 7pc Clip-in
Extensions & HUMAN HAIR BANGS
Due to several laws that regulate
the return of human hair, a VOID seal is placed on every INH Human 7pc Clip-In Extensions
package for hygiene purposes. If you would like to return or exchange your INH
Human 7pc Clip-In Extensions, you may do so as long as the seal is not removed
or opened and the extensions have not been handled or worn. In the event of a
return or exchange, the tester piece must be returned in its original condition
along with any accessories.
Request for refund should be within
3 days upon receipt. Requests after 3 days will be refunded less 15% warehouse
restock fee. Exchanges will be processed within 3 business days upon receipt of
return item and after inspection.
1. Email us with an order number,
reason why, and indicate if it’s a return for refund or exchange. No shipping
charges will be refunded.
2. We will reply with an RMA number and a return address.
3. When we receive the return, we will inspect it (up to 3 business days upon
receipt) for quality control purposes. If we find the seal is broken or the
package is broken in other areas, and we find the condition of the return is
not in resell-able condition, we are not able to authorize the return process.
We will mail the product back to you via USPS.
4. For authorized returns in good condition, we will refund or exchange the
order within 3 business days upon receipt.
Please contact us at
email@example.com for further information.